Privacy Policy

1. Introduction

Rest Recovery Tampa ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or use our services.

This policy applies to all users of our services, including website visitors, members, and app users. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect information about you in various ways, including:

2.1 Personal Data

• Identity Data: First name, last name, date of birth, gender
• Contact Data: Email address, phone number, mailing address
• Health Information: Relevant health information you provide to ensure safe use of our wellness services
• Payment Information: Credit card details and billing information for processing transactions
• Account Data: Username, password, preferences, and communication settings

2.2 Automatically Collected Data

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and memberships
• Provide and improve our wellness services
• Communicate with you about appointments, promotions, and updates
• Send marketing communications (with your consent)
• Process payments and prevent fraud
• Personalize your experience and recommendations
• Analyze usage patterns to improve our services
• Comply with legal obligations
• Protect the safety and security of our users and services

4. SMS/Text Message Communications

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Rest Recovery Tampa including:

• Appointment reminders and confirmations
• Service updates and changes
• Promotional offers and special deals (if opted in)
• Account notifications and alerts

• Message Frequency: Message frequency varies based on your interactions and preferences.
• Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-Out: You can opt out of SMS communications at any time by replying STOP to any message. You may also text HELP for assistance. After opting out, you will receive a confirmation message and will no longer receive promotional texts. Transactional messages related to appointments may still be sent.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

5. Email Communications

By providing your email address, you may receive communications including:

• Account-related notifications
• Booking confirmations and reminders
• Newsletters and promotional content (with consent)
• Service updates and announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, email services, booking systems, SMS providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. Third-Party Services

Our services may integrate with third-party platforms including:

• Google Services: Analytics, Maps, and advertising services
• Apple Services: Sign in with Apple, Apple Pay
• Social Media: Instagram, Facebook for marketing and engagement
• Payment Processors: Secure payment handling

These third parties have their own privacy policies, and we encourage you to review them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active membership duration plus 7 years for legal and tax purposes
• Marketing data until you unsubscribe or request deletion
• Health information as required by applicable healthcare regulations

11. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications and data sales
• Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us using the information below.

12. Florida Privacy Rights

If you are a Florida resident, you may have additional rights under Florida privacy laws:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information as defined by applicable privacy laws.

13. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: